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The Cumbria Health UDAC service provides urgent access appointments via NHS 111.

The Cumbria Health UDAC (Urgent Dental Access Centre) service operates from 4 Wavell Drive, Carlisle, CA1 2SE. It offers urgent dental care appointments accessible via NHS 111 and Dental Direct (01228 603900). 

Dental Direct is available Monday to Friday, 9:00 AM to 5:00 PM, while NHS 111 handles out-of-hours and weekend urgent appointment bookings.

Service Hours and Capacity

  • Monday to Thursday: 9:00 AM – 7:00 PM (subject to change)
  • Friday: 9:00 AM – 5:00 PM
  • Approximately 140 appointments available weekly
  • Two fully equipped surgeries, including an OPG facility

 

Patient Registration and Appointment System

  • The service does not register new patients; it manages urgent care only
  • Operates a triage system where external agencies assess dental needs and book suitable appointments

Charges and NHS Banding

  • Acute emergency dental care is charged according to NHS banding
  • From April 1, 2025, NHS dental charges in England will be:
    • Band 1: £27.40
    • Band 2: £75.30
    • Band 3: £326.70
    • Urgent dental treatment: £27.40

Staffing and Facilities

  • Team consists of 10 dentists and 4 dental nurses with extensive experience
  • No onsite parking; however, a pay and display car park is available nearby

Patient Feedback

Over 400 patients have completed anonymous surveys, with the majority expressing highly positive experiences. Highlights include:

  • Friendly, professional, and compassionate staff
  • Efficient, thorough, and timely treatment
  • Supportive care for nervous or anxious patients
  • Clear explanations and respectful communication, including support for patients with learning difficulties
  • Suggestions for improved seating accommodations for disabled patients
Urgent and emergency care services:

For emergencies call 999
For out of hours healthcare call 111