Primary Care Services

The Cumbria Health Extended Access service (CHEA) offers convenient evening and weekend appointments that you can book in advance. You can see GPs, Nurse Practitioners, Nurses, Healthcare Assistants, or Pharmacists. Our goal is to provide complete care during your appointment, helping you get the support you need without extra visits. possible. Bookings are via 15 minute appointments with regular appropriate breaks. All clinicians must stay on shift until the end of the shift time, regardless of whether they have patients booked in or not. It is necessary for all clinicians working CHEA shifts to have “out of hours cover” for the shift by their indemnity organisation. This is necessary as there may well be a requirement for the clinician to deal with Cumbria Health (out of hours) patients. This could occur, for instance, if the CHEA clinic is not fully booked.

Digital Assessment Service (DAS) is a service that can be used across all Cumbria Health family practices by submitting an online consultation form found on your GP surgery website. Your request will then be assessed within the surgery and a remote telephone triage appointment made with a clinician if necessary. All routine requests are responded to within 3 working days.

Odyssey is a system that helps non-clinical staff assess how urgent your medical need is. It ensures you’re directed to the right care at the right time. By using Odyssey, staff can rely on the system to evaluate your symptoms accurately, reducing the chance of mistakes and ensuring you get the support you need as quickly as possible.

Cumbria, the UK's third-largest county, is known for its stunning landscapes, including the Lake District National Park, three Areas of Outstanding Natural Beauty, and two UNESCO World Heritage sites. With around 47 million visitors each year, it's no wonder so many people come to enjoy this beautiful region. To support visitors in the Grange and Lakes area, the Tourist Health Line (THL) provides a helpful telephone service. Operating Monday to Friday, 9 am to 5:30 pm, this service gives non-residents access to primary care while they're here.

All GP surgeries have a number of Protected Learning Time (PLT) days each year. Protected Learning Time is set aside specifically for practice staff to undertake professional learning and personal development. As GP surgeries close early for PLT Cumbria Health provide cover during the time the surgeries are closed by extending our Out of Hours provision and responding to primary care health needs of people across Cumbria.