Urgent and emergency care services:

For emergencies call 999
For out of hours healthcare call 111

Telephone: 01228 514830

Complaint Procedures

When someone makes a complaint about our services we take it very seriously, investigate it thoroughly and take appropriate action. We also try to learn the lessons of our mistakes so that we do not make them again and so that we can make our service even better.

If you are unhappy with any element of the service you have received from Cumbria Health, please get in touch: 

Telephone; 
01228 514830 
 
Email;
[email protected] 
 
Write to;
Cumbria Health Limited 
4 Wavell Drive 
Rosehill Industrial Estate 
Carlisle 
CA1 2SE

 

111 Complaint

If you wish to complain about the 111 service please refer to the North West Ambulance Service by clicking here 

If the complaint is in relation to the change in service, please complain to the CCG at: 

[email protected] 

People First Cumbria Independent Advocates

For independent, confidential and free support and information to help with your complaint, please contact Best Life Advocacy by People First: 

Telephone 03003 038 037 

Email [email protected] 

Visit www.bestlife.org.uk 

Health Watch Contact Information

If you still have concerns you can contact the local Health Watch for further advice: 

Telephone 03003 038 567 

Email [email protected] 

Visit www.healthwatchcumbria.co.uk