Telephone: 01228 514830

Complaint Procedures

When we receive a complaint or a concern regarding our services, we take it seriously. We carefully investigate every complaint and take appropriate action where needed. We are committed to learning from feedback and any mistakes we make, using these opportunities to improve our services and provide the best possible care and experience for our patients.

If you are unhappy with any element of the service you have received from Cumbria Health, please get in touch:

Telephone;

01228 514830

Email;

[email protected]

Write to;

Cumbria Health Limited

4 Wavell Drive

Rosehill Industrial Estate

Carlisle

CA1 2SE

If you wish to complain about the 111 service please refer to the North West Ambulance Service by visiting:

People First Cumbria Independent Advocates

For independent, confidential and free support and information to help with your complaint, please contact Best Life Advocacy by People First: Telephone 03003 038 037 Email [email protected] or visit here:

Health Watch Contact Information

If you still have concerns you can contact the local Health Watch for further advice: Telephone 03003 038 567 Email [email protected] or visit here: